How to Purchase From Wildwood Gallery Please e-mail us at info@wildwoodgallery.co.uk with the full details of the art or book you are interested in, along with your details. We will then confirm that the art/book is still available and arrange one of the following: 1. for you to view artwork in our gallery here in Bury St Edmunds 2. or arrange shipping it to you.   Buying facts and arrangements Availability We do not guarantee that the art/book on our site will always be available, nor do we guarantee that we will provide an error free service. Colour The actual colour of the artwork may not match the colours on your computer screen depending on your monitor configuration. Prices (Fine Art only) The price may not include framing. This can be confirmed with us. We can arrange framing at additional cost. If you want your artwork(s) shipped to you we will provide you with a shipping quote, to be agreed by you, prior to dispatch; this price includes packing and insurance in transit. We don’t currently charge value added tax but reserve the right to do so. If, due to circumstances beyond our control, the published price on the website is incorrect, we will inform you prior to any transaction taking place. Your order will be fulfilled as soon as possible. We will inform you immediately about any delays and advise you of the expected delivery day. If purchasing in person from our gallery deposits will not be refunded if you change your mind about completing the purchase of the artwork. Taxes Purchasers are responsible for any local customs, duties and local taxes required. Money Back Guarantee If you are not satisfied with your purchase, you may return it with it’s receipt to our Bury St Edmunds gallery for full refund on the following conditions: 1. You must contact us within 7 days of your order’s arrival with you, either by email     to info@wildwoodgallery.co.uk or by telephone +44 (0)1284 752938, advising us in     advance of the return; 2.  Return the item in its original packing and undamaged to Wildwood Gallery     40 Churchgate Street Bury St Edmunds Suffolk IP33 1RG, United Kingdom. It must     be returned within 10 days of your order's arrival with you. Providing you fulfil the above 2 conditions, we will arrange for full refund of the cost of the artwork to your credit card.  You will not be refunded the shipping costs and you must pay for shipping the item back to us. Passing of risk and ownership Risk in the goods passes on delivery to the address stated in your order. Title to the goods will pass to you only when full payment is made for them and we shall be entitled at any time before title passes without any liability: •   to terminate your right to use, sell or otherwise deal in the goods;      re-possess the goods In the case of goods returned to us, risk and title and thus responsibility for insurance, will return to us on the safe receipt of undamaged goods.   Common Questions Relating to Buying Can I order from anywhere in the world? Yes you can.  We will convert all prices into your local currency before proceeding with your order. What forms of payment do you accept? We accept all major credit cards, including MasterCard and Visa but not American Express.  In order to give you the maximum payment flexibility, we also accept money orders, wires or other forms of payment.  Please e-mail us for any further details. Work can also be purchased using the own art scheme ( UK customers only). When is my credit card charged? We charge your credit card only after your approval of the total cost, which includes the cost of the artwork, shipping and handling costs (if any) and the sales taxes or VAT (if any). Only then we will charge your credit card and proceed with the shipping of your artwork. Can I license the image of an Artwork for commercial purposes? The artist or the estate of the artist maintains the rights to the image. The purchase of an artwork does not imply that the buyer owns the license to use the image for commercial purposes. At Wildwood Gallery, images of artworks may be available for image licensing, for commercial purposes. Please send us your inquiry, indicating the name of artwork and details of the intended commercial use to info@wildwoodgallery.co.uk   If you ever have any further questions concerning your order, please phone or e-mail us. We will do our best to help.   Please print a copy of this page for your records. A printer friendly version of this page, which will open in a new window, can be found by clicking here.