Financial Services Complaint Procedure
1. If you the customer, have a complaint relating to our financial services or those of a
provider of credit to whom we introduced you, you may refer the complaint to us by
contacting any of the Business Partners at Wildwood Gallery 40 Churchgate Street,
Bury St Edmunds, Suffolk, IP33 1RG or telephone 01284 752938 or
email info@wildwoodgallery.co.uk.
2. We will acknowledge receipt of your complaint in writing within five business days.
3. Your complaint will be investigated by a partner and we will send you a final or holding
response within four weeks.
4. If your complaint refers to credit provider, we will forward it to the credit provider and
request that they deal with it and contacts you.
5. Within eight weeks after receipt of your complaint:
(a) We will send you a final response or a response which explains that we are still not
in a position to make a final response, give you our reasons for the further delay
and indicate when the final response should be available;
(b) Inform you that if you are dissatisfied with the final response or the delay, you may
refer you complaint to the Financial Ombudsman Service with in six months.
The Financial Services Ombudsman can be contacted at South Quays Plaza,
184 Marsh Wall, London E14 9SR telephone 0845 080 1800,
email:complaint.info@financial-ombudsman.org.uk.